This Privacy Policy explains how Kolly (“Kolly,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you use the Kolly mobile application, websites, eyelash inspiration tools, AI conversation features, subscriptions, community features, and related services (collectively, the “Service”).
Kolly is an eyelash beauty and inspiration platform that may provide lash style discovery, AI conversation, AI-assisted recommendations, user content, community features, subscriptions, and related services. For privacy requests, contact support@kolly.help.
The Service is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we learn that such information was provided, we will take appropriate steps to delete or handle it as required by law.
We may collect account and profile information such as username, email address, profile photo, bio, age or date of birth, beauty preferences, lash style interests, saved styles, uploaded lash photos, comments, messages, reports, prompts, AI conversation inputs, and feedback.
When you use AI conversation features, we may process prompts, selected options, style preferences, AI feedback, conversation context, and non-sensitive interaction signals to generate responses, improve reliability, support safety review, and maintain the feature.
We may collect device model, operating system, app version, language, time zone, IP address, crash logs, performance logs, diagnostic data, usage events, lash categories browsed, AI interactions, saved content, purchase interactions, security signals, and fraud prevention logs.
With your permission, we may access camera or photos for uploads, microphone if voice features exist, notifications for alerts, and contacts only if a friend-finding feature is offered and enabled by you.
We use information to provide and operate the Service, create accounts, display profiles, deliver lash content, operate AI conversations, maintain saved items, process subscriptions, personalize recommendations, provide support, detect fraud, enforce rules, debug errors, improve AI quality, and comply with legal obligations.
We also use information to keep Kolly safe, including detecting abuse, harassment, impersonation, unauthorized access, harmful content, policy violations, spam, and security incidents.
Kolly’s AI conversation feature is powered by an AI model that we build, manage, configure, and train ourselves according to our eyelash beauty business needs. The model is not a third-party public AI chat model, and we do not send user AI conversations to third-party public AI model providers for direct user-facing generation.
Our internal AI system is developed around beauty and eyelash scenarios, including lash style categories, curl types, length preferences, density descriptions, lash mapping concepts, aftercare explanations, user preference matching, and content moderation requirements.
We may use non-sensitive interaction signals, style selections, feedback, de-identified usage patterns, and internally curated eyelash knowledge to improve the model’s relevance, safety, and response quality. We aim to limit model improvement use to what is reasonably necessary for Kolly’s eyelash-related Service.
We strictly manage eyelash-related data through internal access controls, unnecessary data minimization, quality review processes, and internal rules governing AI prompts, beauty data, and safety signals. Lash photos or references may be processed for upload display, style understanding, AI context, moderation, safety review, or recommendation quality.
We do not design the AI model to identify users, infer sensitive personal attributes, diagnose medical conditions, evaluate eye health, or make legally significant decisions. AI responses are not medical advice or professional treatment guidance.
If we materially change our AI processing approach, including integrating an external AI model provider for user-facing processing, we will update this Privacy Policy and provide disclosures or obtain consent where required.
We may share information with service providers that help us with hosting, cloud storage, analytics, customer support, crash reporting, payment verification, content moderation, security, fraud prevention, and infrastructure. We may share purchase-related information with app stores and payment platforms to verify entitlements and prevent fraud.
We may disclose information when required by law, to enforce our Terms, investigate abuse, prevent harm, protect users, or protect Kolly and the public. We do not sell personal information in the ordinary sense.
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. Retention may vary by data type, feature, legal requirements, safety needs, and account status.
After account deletion, some information may remain for a limited period in backups, moderation records, safety systems, legal records, or fraud prevention systems where necessary.
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, or request portability of certain personal information.
Your information may be processed and stored in countries other than where you live. Where required, we use appropriate safeguards such as contractual protections, technical safeguards, and organizational controls.
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, and disclosure. No internet or mobile service can be guaranteed to be completely secure.
The Service may use cookies, SDKs, local storage, analytics tools, crash reporting tools, and similar technologies to operate the app, remember preferences, measure performance, prevent fraud, and improve user experience.
If you purchase through Apple’s App Store, Apple processes payment. We may receive product identifier, transaction identifier, subscription status, renewal status, expiration date, country, and receipt validation data to provide purchased benefits and prevent fraud.
We may update this Privacy Policy from time to time. We will revise the “Last updated” date and may provide additional notice when changes are material.
If you have questions about privacy, AI model use, eyelash data management, or your information, contact support@kolly.help.